Course Description: Join me for a step-by-step tutorial on event reservations, including catering needs, and all things media with our Media guru, Mark Eschbach!

Course Topics: Filling out the Event form, looking at room calendars, media needs, catering needs, making changes to your reservations, and cancellations.

Facilitator(s): Sabrina Shepherd, Scheduling & Event Manager and Mark Eschbach, Media Services Lead

Audience: Staff, Faculty, Students

Register for 25Live – Reservations 101:

Course Description: In this session we will talk about scaffolding and pacing a student employment experience that allows students to build their agency and confidence, while balancing the development of skills and completion of tasks. These building blocks of student employment are what allow students to have the skills to take risks, try out new programs or implement a new process to complete projects. One of the most satisfying aspects of being a supervisor is empowering students to make decisions, try new things, and make mistakes. An employment experience that allows for students to see their work soar or plummet (generally with low stakes) is an important aspect of student development.

Facilitator(s) name and title: Christy Fisher, Director of Student Rights and Responsibilities

Audience: All supervisors/managers of student staff

Register for The ABC's in Student Supervision: Agency, Balance, and Confidence:

Have you been wondering about this Handshake platform students keep talking about? Have you wanted to see how the resource works so you can better help the students you advise or supervise?

Handshake is the number one early career talent community and is the platform CES uses to post jobs, internships, and on-campus opportunities. It is also a resource to learn about careers and employers, both through events hosted by local and national employers and a searchable database of over 600,000 organizations.

In this session, you’ll get a walkthrough of the Handshake platform and tips to get the most out of the tool and its resources. After completing the session you will be able to request a student account of your own to use when working with students.

Facilitator(s): Sue Dahlin, Associate Director for Career & Employer Engagement

Audience: Faculty and staff who work closely with students

Register for Behind the Scenes with Handshake:
Course Description: Conflict is inevitable. Everyone has had them and will probably have them in the future. This training program presents tool and techniques so participants can more confidently deal with workplace conflict. The four module in person program explores the definition of conflict and presents how conflict situations can have positive outcomes. Participants will practice a conflict resolution process to successfully handle workplace conflict and will learn common tactics in conflict resolutions. Attendance in all four modules is greatly encouraged.

Course objectives: By the end of this training course participants will be able to:
  • Learn, practice and follow a process of resolving conflict
  • Become more confident in handling interpersonal and common workplace conflict situations
  • Find out their own preferred style of resolving conflict and become aware of the different styles of resolving conflict
Course Topics:

Module 1 - Conflict Resolution Primer
  • Is conflict good or bad?
  • Potential benefits of conflict
  • The costs of conflict
  • Is this a conflict? Definition of workplace conflict
Module 2 - Conflict Anatomy
  • The Four possible conflict outcomes
  • Conflict resolution styles
  • Find out your preferred conflict resolution style – self-assessment
Module 3 - The Language of conflict resolution
  • The importance of using the right language when resolving conflict
  • The six conflict resolution language fundamentals
Module 4 - The Conflict Resolution Process
  • The conflict resolution process
  • The conflict resolution process skill practice activity
Facilitator(s): Denise Powell, Training Specialist in Human Resources. Her primary focus is to provide professional and personal enrichment opportunities to all staff and faculty at Puget Sound. She collaborates with various leaders across Puget Sound to hone in, celebrate and utilize their experience and expertise campus wide.

Audience: Staff/and or faculty who wish to enhance their communication and conflict resolution skills.
Register for Conflict Resolution Series:

Backed by thirty years of social science research, Crucial Conversations will help you improve relationships and results. Success is largely determined by how quickly, directly, and effectively we speak up when it matters most.

Course Topics: How to make it safe – learn how to make a high stakes, emotionally charged topic safe for discussion. When people feel safe, they share meaningful input on important matters.

Surface any subject – Acquire the skills to talk to anyone about almost anything. Learn how to be persuasive, not abrasive, when stakes are high and opinions vary.

Turn disagreement into dialogue – Instead of clamming up or getting upset, learn how to turn disagreement into dialogue and conflict into collaboration

Facilitator(s): Erin Ruff, Director of Human Resources
Donelle Pearson, Director of Human Resources

Audience: Faculty and Staff

Register for Crucial Conversations: Tools for Talking When Stakes Are High:
The series includes three classes:
  • Equity, Diversity, and Inclusion Language & Rationale
  • Developing Communication Skills 1: Engaging in Courageous Conversations
  • Developing Communication Skills 2: Engaging in Courageous Conversations
Course Overview: These professional development series are designed as a series in which topics are closely related and information is intentionally linked. Two important characteristics of these sessions are that participants are to engage in practicing immediately what is being discussed, that is, the session includes activities to practice what we learn. The second characteristic is that participants can walk out of each session with at least one practical ‘new learning’ or skill they can use immediately in their professional or personal lives. 

The sessions are designed for both faculty and staff, and will involve examples of interactions and situations that might take place in the classroom as well as in other university settings. We hope both faculty and staff will join us!

Facilitator(s): Lorna Hernandez Jarvis, Vice President for Institutional Equity and Diversity and Chief Diversity Officer

Audience: All faculty and staff

Note: We will offer a total of six (6) sessions total for the academic year, if you attend five out of the six sessions offered you will receive a certificate of series completion.
Course Description:
This session is designed to address commonly used definitions of terms, their use, controversies about them, and the rationale for their use. We will briefly address how language impacts our perception of the world and of others, and will engage in conversation about these words and their use in challenging conversations about identities, -isms, power and privilege. It is designed for participants to be engaged in exercises and to have a welcoming environment that fosters honesty, humility and learning.
Register for Equity, Diversity, and Inclusion Language & Rationale:
Wheelock, Murray Boardroom
Wheelock, Murray Boardroom
Course Description:
We sometimes find ourselves in situations of disagreement and/or conflict. What if we engage in dialogue with the goal of understanding the experience of those we are engaged with, rather than seeking persuasion or dominance of our position and perspective? This session will address the use of communication skills and strategies to “lean in” into disagreement and conflicts in positive, productive and effective ways. Participants will engage in exercises that hone speaking, listening and questioning for understanding skills.
Register for Developing Communications Skills 1:
Wheelock – Murray Boardroom
Wheelock – Murray Boardroom
Course Description:
This session complements the previous session on developing speaking, listening and questions communication skills. In this session we will explore the role of emotions during disagreements and difficult conversations. We will also address ways in which we can talk about the emotions. The final communication skill we will explore is validation. Can we validate those we are engaged in conversation while disagreeing with them? How do we develop such skill? As in previous session participants should be prepared to engage in exercises designed to practice these skills.
Register for Developing Communications Skills 2:
Wheelock – Murray Boardroom
Wheelock – Murray Boardroom

This six-module virtual program will help participants improve their emotional intelligence skills and enable them to use emotional information from themselves and others, integrate this with their thinking for better decision making helping them to more easily get what they want from the immediate situation and from life in general. This interactive program will help participants become more balanced in their thinking, feeling and doing by giving them the essential skills and mindset for proper self-awareness, self-management, self-motivation and relationship management empowering them with a choice in how they think, feel and act.

Course Topics:

  • Importance of Emotional Intelligence
  • What is Emotional Intelligence?
  • Daniel Goleman’s Emotional Intelligence Framework
  • How Emotionally Intelligent are you?
Register for Emotional Intelligence Series:
9/23, 1–2:30 p.m., virtual session
9/30, 10–11 a.m., virtual session
10/7, 10–11 a.m., virtual session
10/14, 10–11 a.m., virtual session
10/21, 10–11 a.m., virtual session
10/28, 10–11 a.m., virtual session
Course Description: The best leaders have the ability to share their vision with passion and commitment, giving their people a purpose, a challenge they are willing to embrace and carry on to achieve amazing results.

This three module in person activity based training program will empower you as a leader in bringing out the best in yourself and others by exploring the most critical leadership success factors of strong leadership that will help you bring your people together, motivate, energize and inspire them to their full potential to achieve extraordinary things.

Course Objectives: By the end of this training course participants will be able to:
  • Describe the roles and responsibilities of a true leader.
  • Clearly understand the difference between roles managers and roles leaders.
  • List the three main essential roles of a leader
  • Understand what motivates people and explain the 4motive motivational model.
  • Identify what employees want from a leader.
  • Understand different perspectives and what defines a true leader.
  • Find out their preferred leadership style
  • Balance team, task and individual functions
  • Identify what it takes to role model strong leadership

Module 2: What do leaders know?

  • What employees want from their leader?
  • Catch them doing something right!
  • What defines a leader?
  • Leadership and perspectives

Module 3: What are leaders like?

  • Find out your leadership style
  • Balance team, task and individual functions
  • Role model strong leadership
  • The leadership critical success factors
Facilitator(s): Denise Powell, Training Specialist in Human Resources. Her primary focus is to provide professional and personal enrichment opportunities to all staff and faculty at Puget Sound. She collaborates with various leaders across Puget Sound to hone in, celebrate and utilize their experience and expertise campus wide.

Audience: All people managers, anyone in a leadership position.
Register for Lead, Motivate, and Inspire Series:

A forum where anyone can stop by and talk about all types of leadership issues.

Course Topics: Open forum

Jeffrey J. Matthews, PHD. Jeff is the George F. Jewett Distinguished Professor in the School of Business & Leadership. He has published four books, including, Blacksheep Leadership (2013), The Art of Command (2008, 2017) and Colin Powell: Imperfect Patriot (2019). He is currently writing Bad Generals, Bad Admirals, which will be published by the University of Notre Dame Press in 2022.

Denise Powell, Training Specialist in Human Resources. Her primary focus is to provide professional and personal enrichment opportunities to all staff and faculty at Puget Sound. She collaborates with various leaders across Puget Sound to hone in, celebrate and utilize their experience and expertise campus wide.

Audience: Open to all audiences with a leadership role

Event Location: Human Resources Conference Room

Register for Leadership Conversations Hour:

LinkedIn is an incredibly valuable tool for professional networking in our roles at Puget Sound as well as in our personal lives. You can be a valuable resource to connect students, alumni, and professional colleagues with one another in some very simple ways.

This session will touch on the basics of LinkedIn as a networking tool and teach participants the best ways to utilize this professional networking resource to stay connected with their network.

Course Objectives:

  1. Building an effective LinkedIn profile
  2. Networking basics

Facilitator: Rebecca Pettitt is the Career Advisor and Internship Coordinator in Career and Employment Services. She works with students to assess strengths, interests, values, and skill-sets in order to explore possibilities and take action. Rebecca helps students find the meaning within their experiences and apply their knowledge to new opportunities.

Audience: Open to all

Register for Making Connections that Matter via LinkedIn:

Course Description: This workshop will focus on evaluation your supervisor’s needs and goals and building communication strategies for your supervisor to support and promote your work.

Course Topics: Supervision, management, strategic communication.

Facilitator(s): Anna Valiavska, Visiting Assistant Professor, Communication Studies.

Audience: Faculty/Staff

Register for Managing Your Manager, Getting Your Boss to Be on Your Team:

Course Description: An exploration of mindfulness and mindful practices -- laying the foundation for applications that provide real insights into the art and science of mindful living. Each week a new mindfulness practice will be introduced in the class. After each session, participants are strongly encouraged to apply the practice into their lives, and note the impact. The time commitment is anticipated to take about 5-15 minutes per day. A certificate will be awarded if the participant attends 80% of the sessions.

Course Topics:
Week 1: An introduction to mindfulness and course expectations
Week 2: Awareness without judgment
Week 3: Reframe, reconnect and resilience
Week 4: Gratitude and kindness
Week 5: Compassion
Week 6: Mindful listening
Week 7: Appreciative Joy
Week 8: Service and Balance

Facilitator(s): Drew Ebersole and Sherry Hammond are the co-founders of ACCEL 180, a consulting firm that specializes in coaching, workshops and accelerating personal and cultural transformation.

Audience: University of Puget Sound faculty and staff

Two parallel sessions will be offered:

  • Oct. 5–Nov. 30, every Tuesday from 9–10 a.m. (no class the week of Thanksgiving)
  • Oct. 7–Dec. 2, every Thursday from 4–5 p.m. (no class the week of Thanksgiving)
Event Location: Virtual session; Zoom link will be provided upon registration
Register for Mindfulness 8-week course:
every Tuesday from 10–11 a.m. (no class the week of Thanksgiving), virtual session
every Thursday from 4–5 p.m. (no class the week of Thanksgiving), virtual session

Motivational Interviewing (MI) is a “collaborative conversation style for strengthening a person’s own motivation for and commitment to change” (Miller and Rollnick, 2013). MI was developed by William Miller & Stephen Rollnick, originally for use working with clients with alcohol and other substance use problems. In the past two decades, however, MI has been adopted for use in many other settings, particularly in supporting individuals to make a lifestyle change, and has increasingly been used in higher education and student support environments.

Motivational Interviewing has myriad applications, but a few contexts that MI could support within your role as a supervisor of student staff are:

  • Accountability conversations about students arriving late to work or having trouble following through on commitments and need to make a change in performance
  • Discussions about what’s next, exploring ways in which their current experience applies to their future goals
  • Navigation of common transition challenges that might be impacting all aspects of life including work, such as feeling overwhelmed by coursework, managing personal relationships, or making difficult decisions

Motivational Interviewing framework and strategies will overall help you to be a better communicator and supervisor, to hear your student staff fully and respond intentionally.

Join us for Motivational Interviewing 101 for Supervisors to learn the basics about MI and four strategies to implement it in your conversations. We’ll build in time to practice and identify contexts in your specific work setting that these tools could be beneficial.

Course Topics:

  • What is Motivational Interviewing?
  • When might I use Motivational Interviewing as a supervisor of student staff?
  • The spirit of MI
  • Stages of Change and Change Talk
  • OARS (Open-ended questions, affirmations, reflective listening, and summarization)

Facilitator: Maya Herran, CES Operations, Programs, and Events Manager

Audience: All supervisors/managers of student staff

Register for Motivational Interviewing for Student Supervisors:

Course Description: Staff are often at the front lines of supporting students in distress; however, the vast majority of us are not trained in how to process the emotional impact of that work.

This seminar will provide strategies to manage the increased emotional labor we have taken on in this post-remote year. Staff will also learn new skills for managing crisis response with the goal of decreasing the sense of overwhelm that often follows students' crisis requests and the emotions that arise when boundaries are set and/or overstepped.

Join Dr. Kelly Brown, Director of Counseling, Health and Wellness, as she guides us in focusing on staff wellness, self-care, and sustainability.

Course Topics: Crises management, Wellness

Facilitator(s): Kelly Brown, Ph.D.

Audience: Staff

Register for Navigating the Emotional Impact of Supporting Students in Distress:

Although all employees are required to take the Preventing Sexual Harassment module when they are first hired, this class will cover the UPS policy and procedure including how they were created, what is expected of you as a Responsible Employee, how to provide support to students and colleagues reporting to you, when/how to report to the UPS Title IX/Equal Opportunity Officer, and what happens after a report is received. Course Topics: UPS Policy Prohibiting Sex-Based Discrimination, Sexual Harassment and Sexual Misconduct Facilitator: Sandra Braedt, PHR, SHRM-CP, Title IX Coordinator and Equal Opportunity Officer

*Disclaimer: This training is a supplement of the required online compliance training through our vendor Everfi. Completion of the annual preventing harassment and discrimination course is required.

Audience: Responsible Employees - includes all Faculty and staff as well as some student employees (ask your supervisor if you are considered a Responsible Employee)

Event Location: Virtual session; Zoom link will be provided upon registration
Register for Overview of Policy and Procedure: Prohibiting Sex-Based Discrimination, Sexual Harassment and Sexual Misconduct:

The course will walk you through the performance management process, and teach you how to effectively coach. It will also give you an opportunity to practice coaching through role-play exercises, including giving and receiving constructive feedback.

Topics Covered:

  • Why is performance coaching important?
  • Performance Management Cycle
  • 3 Types of Performance Coaching
  • Giving Constructive Feedback
  • Coaching Skills Practice

Facilitator(s): Erin Ruff, Human Resources Manager & Donelle Pearson, Human Resources Manager

Audience: All new (or aspiring) supervisors and managers or those needing a refresher

Register for Performance Management/Staff Coaching:

Course Description: In this mini-version of her Community Summer course, Adriana Flores ’13 will share tips and tricks for how to plan and execute a personal archive project. Have you ever wondered which spot in your home is best to store family records? Do you haves sticky photo albums that are doing more harm than good? Do you have old newspapers that you don’t know how to store? Visit the Archives & Special Collections for this one-hour session and get a crash-course in archival basics you can use to preserve your mementos and memories.

Course Topics: Archives, Family History, Preservation

Facilitator(s): Adriana Flores, Archivist and Special Collections Librarian

Audience: Faculty & Staff

Register for Preserving Memories: Tips for Creating a Personal Archive:

Course Description: This course will focus on two key skills of public speaking – Structuring your message and delivering it effectively. The attendees will practice skills learned in the session.

Course Topics: Public Speaking

Facilitator(s): Anna Valiavska, Visiting Assistant Professor, Communication Studies

Audience: Faculty/Staff

Register for Public Communication:

Course Description: Do your emails seem to slip to the bottom of the email avalanche? Learn how to write emails that get answered quickly.

Course Topics: email communication

Facilitator(s): Anna Valiavska, Visiting Assistant Professor, Communication Studies

Audience: Faculty/Staff

Register for Sending Emails that Deliver Results:

Are you a new supervisor of student staff members? Have you been curious about resources that might help you as you interview students or orient new students to work in your department? Wondered about the timelines for student employment processes, like hiring or referrals, and hoped you weren’t missing anything? Perhaps you’ve been supervising student staff for a while now, but haven’t really had the time to dig into all the information out there about student staff supervision.

Student Supervision 101 is an opportunity to get together with other supervisors, including those who are new to supervision of student staff members at Puget Sound and those who’ve been in the game for a while, and discuss everything from hiring to establishing (or re-establishing) expectations with students to processes and timelines unique to student employment.

Course Topics:

  • Federal/State work-study and University work-study explained
  • Referral process overview
  • Timelines for hiring and other employment processes
  • Student employment FAQs (working during breaks, hours/week, earnings limits, etc)
  • Interviewing
  • Orienting new hires and setting expectations
  • On-going conversations and reflection with students
  • Recognition of student staff
  • Opportunities for supervisor professional development

Facilitator(s): Elizabeth Wormsbecker, Assistant Director of Student Employment Programs, Training and Development

Audience: All new supervisors/managers of student staff

Register for Staff Supervision 101: