Please check your junk mail or spam folder. If you cannot find the initial email we sent you, contact us at email@example.com and we can send it to you again at the email address on file.
Email is one of our primary forms of communication, so it is important that you confirm that you are getting the emails we send you. Here is how you can make sure that you receive our messages:
Android: In the default email client, open the email message and touch the picture of the sender that displays before the message. Touch “Add to Contacts”.
Apple Mail (iOS or OS X): Select firstname.lastname@example.org in the "From" field and choose "Add to Contacts" or "Add to VIP".
AOL: In the preview pane for an opened email message in AOL Mail, select the sender’s From name under the email’s subject line and select “Add Contact” from the drop-down menu.
Gmail: Drag and drop a message to the Primary tab. Click or tap yes to the prompt that reads, “This conversation has been moved to Primary. Do this for all future messages from email@example.com?”
Outlook / Windows Live: Under the alert, select "Add Sender to Safe Senders list" or "I trust firstname.lastname@example.org. Always show content”.
Yahoo!: When opening an email message, a “+” symbol should display next to From: and the sender’s name. Select this and an “Add to contacts” pop-up should appear. Select “Save”.
If your email address changes, please contact us at email@example.com and we'll update your record.